At TIRCAT shop, we are committed to providing high-quality products and ensuring customer satisfaction. If for any reason you are not completely satisfied with your purchase, we are here to help.

Return Policy

If you receive a product with any defects or issues, you may return the item for a full refund or exchange within 15 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • It must be in the original packaging, including all tags, boxes, and accessories.
  • Proof of purchase (order confirmation or receipt) is required.

Return Process

  1. Contact Us: Please email our customer service team at [Your Customer Service Email] within 15 days of receiving the product to initiate the return process. Be sure to include your order number, a description of the issue, and any relevant photos.
  2. Return Approval: Once your return request is reviewed and approved, we will provide you with instructions on how to return the item to us.
  3. Return Shipping: You are responsible for paying the return shipping costs unless the item is defective or damaged. We recommend using a trackable shipping service to ensure your return is received safely.

Refund Policy

Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, a refund will be processed to your original payment method. Refunds typically take 5-7 business days to appear, depending on your payment provider.

Non-refundable items:

  • Custom or personalized items
  • Items purchased on sale or clearance

Exchanges

If you would prefer to exchange your item for a replacement, please let us know, and we will be happy to arrange it. Exchange requests must be made within the 15-day return window.

If you have any further questions, please feel free to contact us at [Your Customer Service Email or Phone Number].

Thank you for shopping with TIRCAT shop!

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