Milano

Piazzale Ferrara
Via Mincio, 4, 20139

Monday - Friday 09:00 - 17:00

xtemos@gmail.com
(686) 492-1044

Torino

Shopville Le Gru
Via Chisola, 5, 10126

Monday - Friday 09:00 - 17:00

xtemos@gmail.com
(686) 492-1044

Contact with an expert

    Frequently asked questions

    Where are your products shipped from?

    All of our products are shipped directly from China. We work with reliable shipping partners to ensure that your orders are delivered safely and on time.

    Do you offer bulk purchase options or wholesale pricing?

    Yes, we do! If you're interested in bulk purchases or wholesale pricing, please contact us directly for more details and special offers.

    What is your main product focus?

    Our store specializes in selling high-quality crystal jewelry. We offer a wide range of beautifully crafted crystal pendants, bracelets, rings, and more.

    How can I contact you if I have a problem with my order?

    If you encounter any issues with your order, feel free to contact our customer service team. We aim to respond to all inquiries within 48 hours.

    What is your return and refund policy?

    We accept returns within 15 days of receipt if the product has defects or quality issues. Please refer to our Return Policy for more details on how to initiate a return.

    How long does shipping take?

    Shipping times may vary based on your location. Generally, international shipping takes 7-20 business days. You will receive a tracking number once your order has shipped.

    What payment methods do you accept?

    We accept credit/debit cards, PayPal, and other secure payment methods. All transactions are processed in a secure environment.

    Can I track my order?

    Yes, once your order has been shipped, we will send you a tracking number via email, which you can use to monitor your package's journey.

    How do I care for my crystal jewelry?

    To keep your crystal jewelry looking its best, avoid exposure to harsh chemicals, water, and direct sunlight. Clean your pieces gently with a soft cloth and store them in a dry place.

    What should I do if I receive a damaged or incorrect item?

    If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order, and we will work quickly to resolve the issue.

    Do you offer gift wrapping services?

    Yes, we offer gift wrapping for an additional charge. You can select this option at checkout or contact us for more details.

    Do you ship internationally?

    Yes, we ship worldwide! Please note that shipping times and costs may vary depending on your location.

    Are your crystals natural?

    Yes, we take pride in offering high-quality, natural crystals in our jewelry. Each piece is carefully selected to ensure authenticity and beauty.

    How often do you release new collections?

    We regularly introduce new collections, especially featuring the latest in crystal jewelry trends. To stay updated, subscribe to our newsletter or follow us on social media.

    What should I do if I need to change or cancel my order?

    If you need to change or cancel your order, please contact us within 24 hours of placing it. Once the order is processed, changes may not be possible.

    Elevate Your Style with Timeless Jewelry

    Discover a curated collection of jewelry that goes beyond mere accessories. Each piece in our store is thoughtfully designed to enhance your natural beauty and reflect your unique personality. Whether you prefer minimalist elegance, bold statement pieces, or the charm of bohemian designs, our selection offers something for every style and occasion

    Crafted with Care, Designed for You

    We believe that jewelry should not only look stunning but also feel comfortable and meaningful. That’s why we carefully choose materials that are gentle on the skin and create designs that balance sophistication with creativity. With a commitment to quality and a passion for artistry, we ensure every piece in our collection brings joy and confidence to our customers.

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